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Questions about monitoring, billing, or your account? We're here to help.

Who this is for: W3speedX customers, agencies evaluating the platform, and potential partners. When to use this form: account or billing help, sales and plan questions, or partnership requests.

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Problems we can help with

Most messages are about one of the problems below. Choose the matching subject in the form so your message reaches the right person.

  • Support

    Something on a connected site isn't working, or you need help with your account or billing.

    • A WordPress site won't connect through the W3SpeedX connector plugin
    • You need help restoring a site or setting up a backup schedule
    • Downtime or SSL alerts aren't reaching the right Email, Slack, or SMS channel
    • You want to change plans, cancel, or ask about an invoice or refund
  • Sales

    You're deciding whether W3SpeedX fits the sites you manage.

    • You're tired of logging in to each client site to run updates, backups, and checks
    • You want to know whether per-site modules or a bundle plan works out cheaper for your sites
    • You're comparing W3SpeedX with ManageWP, MainWP, or WP Umbrella
    • Some client sites run on Shopify, Next.js, or another platform and need uptime monitoring too
  • Partnerships

    You'd like to work with W3SpeedX.

    • You run a hosting company, agency, or WordPress plugin business and want to explore a partnership
    • You'd like to review, compare, or write about W3SpeedX

Something else? Choose Other and describe the problem you're trying to solve.